A recipe extracted weirdly
By far the most common. Usually a voice-only video or a page with strange formatting. Send it over and I can often fix the extraction for next time.
Include
Original URL + what looked wrong
Support
Support is me, reading my own inbox.
There is no ticket queue and no chatbot in the way. Email lands with me and I answer it, usually the same day.
Email Mike
Tell me what you already tried and I can skip straight to the fix.
What people write in about
Billing or refunds
EU consumer rights cover the first 14 days. After that I look at it case by case, and I lean generous when the product did not work for you.
Include
Account email + purchase date
Account access
Lost magic link, signed up with the wrong email, locked out. All quick fixes on my end.
Include
Login email + short description
Creator removal requests
Your recipe ended up here and you want it gone. Send the URL and I take it down, no questions.
Include
ReelsMeals page URL + original source
Data protection, GDPR, and legal requests go to the same address: [email protected]. The terms of service and privacy policy cover the formal version, and the AI disclosure explains what the extraction can and cannot do.